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      Frequently Asked Questions

      Welcome to our FAQ Page

      Design Your Own

      Not anything. 

      The printing company will not print offensive designs. 

      Copyrighted images are also forbidden. You cannot have an image of Batman or Addidas for example.

      Downloads

      Downloads are not physical products. You will have to print (and laminate) them yourself.

      Products such as clothing or classroom items/phone cases etc are physical products and will be shipped to you Free of Charge. YOU MAY HAVE TO PAY CUSTOM FEES HOWEVER. These will depend on your countries custom policies and we do not cover these costs.

      They are all PDFs. You can use Adobe Acrobat to open, but there are many other programs that can open them. Windows, for example can open them. 

      Yes. If you have any problem, please contact us and we will email you the files.

      Returns

      Our products are made to order, and for this reason, cannot be returned or exchanged for matters of preference. However, any defects or issues relating to the product received, is guaranteed to be refunded or replaced at no cost to the buyer. Please have picture(s) of defects and your order number ready when reaching out via email.

      Don't worry, because all orders placed on Easy ESL Games are backed by our No Worry Guarantee. Any shipment(s) that never arrive or are delivered with defects, are guaranteed to be replaced or refunded. Please have picture(s) of defects and your order number ready when reaching out via email.

      Not with digital downloads.

      With Custom printed items, there is a small window when you can cancel. When the printing process has started orders cannot be cancelled anymore. 

      Shipping

      No, shipping is calculated at the checkout (You will see the shipping price before you buy).

      Shipping is calculated based on the product and country it is shipped to. Additional products of the same type are shipped for free. Products of different kinds (such as mugs and t-shirts) have separate shipping charges. Products of the same kind (such as adult t-shirts & kids t-shirts) count as the same and only have a single shipping charge. 

      IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.

      Our fulfillment partner fulfills orders within 2-5 business days (Mon-Fri), a timeline which does not include Weekends or Holidays. Please remember that the delivery of your order is the responsibility of the shipping carrier (USPS, UPS, DHL). 

      Estimated shipping times 

      North America: 2 - 5 business days 

      International: 10 - 20 business days

      We'll do our best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose.

      Once a package leaves our fulfillment center, you must reach out directly to the shipping carrier to resolve delivery issues. You should have your tracking number ready when reaching out to the shipping carrier.

      We use USPS (United States Postal Service), UPS and DHL for deliveries inside the United States and abroad. All of our shipments that leave the United States will likely spend time in customs for the country where the shipment arrives. Tracking numbers and carrier information, if applicable, will be sent to you after the shipment is confirmed. We cannot provide any customs clearance estimates, but in most cases, shipments may spend anywhere from one to three days in customs. 

      IMPORTANT: Any customs or import duties are charged once the order reaches its destination country and must be paid by the recipient of the order.